Library Outreach Associate
3 weeks ago
Job Summary:
Reporting to the Manager, Public Services – Outreach, we are seeking a highly skilled Library Outreach Associate to join our team. This role is responsible for driving the bookmobile and delivering circulation and outreach services. The successful candidate will perform all circulation functions, including charge/discharge materials, manage customer accounts, and reconcile cash and banking duties daily. They will also resolve customer account problems and queries, assist with requests for materials and holds, and provide troubleshooting for hardware and software issues.
Responsibilities:
- Drive the bookmobile and deliver circulation and outreach services.
- Perform all circulation functions, including charge/discharge materials, open and update customer accounts and reports.
- Reconcile cash and perform banking duties daily.
- Resolve customer account problems and queries.
- Assist customers with requests for materials and holds.
- Provide troubleshooting for hardware and software issues.
- Monitor and request supplies.
- Secure the property, including locking and unlocking library vehicles.
- Maintain materials for repair and discard.
- Operate the Bookmobile.
- Perform daily vehicle log and inspections.
- Operate office equipment, including computers and debit machines.
- Provide information about library resources and services.
Requirements:
- Education: Ontario Secondary School Graduation Diploma, plus two (2) years post-secondary training, or Ontario Ministry of Education equivalency.
- Driver’s License: Must hold a current valid and lawful Class D Driver’s Licence.
- Experience: Over one (1) year up to and including three (3) years of customer service experience.
- Availability: Must be available to work on weekends.
- Skills: Proficient in keyboarding and knowledge of Microsoft Office products.
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