Compliance Manager

1 month ago

Toronto, Ontario, Canada Manulife Full time
Job Description

Job Summary: We are seeking a highly skilled Compliance Manager to join our team at Manulife. As a key member of our Compliance department, you will be responsible for providing regulatory compliance guidance and advice on various projects and initiatives.

Key Responsibilities:

  • Provide strategic leadership and direction to the Compliance team, including mentoring and developing team members.
  • Review, interpret, and summarize applicable legislation to ensure stakeholders understand the requirements and actions needed to meet compliance requirements.
  • Respond to complex questions from business partners, including providing privacy advice and support, to ensure the safety and security of customer data.
  • Act as a compliance subject matter expert on digital transformation initiatives, providing guidance to clients based on technical legislative requirements and controls to mitigate risk.
  • Review business processes, policies, and documentation to meet current regulatory requirements, keeping up to date with regulatory changes and communicating updates and changes appropriately.
  • Support the review of external public facing communications to ensure compliance and applicable policy requirements are observed.
  • Provide training to business partners regarding legislative requirements and regulatory compliance management concepts, including first, second, and third line of defense.
  • Participate in applicable industry working groups and consultations as may be applicable.
  • Prepare documentation and supporting materials to address regulatory compliance requests, concerns, and issues.

Requirements:

  • Specialized compliance expertise and/or legal experience working in retail banking and financial services.
  • Subject matter expertise in retail banking products and procedures in various operational areas is desirable.
  • Self-starter who takes initiative and is an outside the box thinker.
  • Ability to review, interpret, and document legislation and regulatory requirements.
  • Highly organized and able to prioritize work in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to simplify complicated messages.
  • Ability to readily recognize and evaluate the impact of current or potential compliance issues.
  • Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, make practical recommendations, and exercise good judgment in escalating issues.
  • Proven interpersonal, negotiation, and relationship management skills.
  • Ability to work with fluid and changing accountabilities.
  • Team player who is willing to assist team members on projects and assist in sharing workloads when necessary.
  • Ability to work independently and in a team environment.
  • Ability to deliver effective training on compliance issues and requirements.
  • Ability to convert technical legislative requirements into suitable advice and communicate difficult concepts and information to business partners.
  • Ability to work with multiple objectives, conflicting priorities, and complex issues.
  • Ability to interact effectively with management and counterparts in other business units.
  • Professional attitude and adherence to a high ethical standard.
  • Technical expertise would be considered an asset.
  • Ability to use LAN and PC applications, including Windows, Archer, Microsoft Office, Excel, and AWD.
  • Bilingual is an asset, but not required.
  • Investment and/or insurance experience would be considered an asset.

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