Public Safety Software Support Professional

3 weeks ago


Ottawa, Ontario, Canada Versaterm Full time
About Us

Versaterm Public Safety has been a pioneer in public safety software for over 45 years, delivering end-to-end solutions that cater to agencies of all sizes. Our dedication to customer satisfaction, innovation, and community service drives our mission forward.

As we continue to grow, we are looking for talented individuals to join our team as Public Safety Software Support Professionals. This is an exciting opportunity to make a difference in the lives of public safety professionals by providing exceptional support and ensuring the smooth operation of our software applications.

About the Role

We are seeking a highly skilled and passionate individual to provide front-line technical support to our clients. As a Public Safety Software Support Professional, you will be responsible for resolving technical issues, troubleshooting software problems, and collaborating with our development and QA teams to identify and resolve software bugs.

  • Provide prompt and effective issue resolution through phone, email, or live chat support
  • Troubleshoot and diagnose software-related problems, documenting solutions in a clear and concise manner
  • Collaborate with our development and QA teams to identify and resolve software bugs and escalate issues as needed
  • Assist clients with understanding and effectively using our software through training and guidance
  • Maintain comprehensive records of client interactions, issues, and resolutions in our CRM system
  • Stay up-to-date with product updates and enhancements, communicating these changes to clients when necessary
About You

To succeed in this role, you will require:

  • Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience)
  • Strong problem-solving skills and a passion for helping clients overcome technical challenges
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
  • Proficiency in troubleshooting software issues and a solid understanding of Windows, Linux, and common web browsers
  • Familiarity with troubleshooting mobile apps in iOS and Android
  • Experience with CRM systems and support ticketing software is a plus
  • Previous experience in software support or a related field is advantageous, but not required
  • Bilingualism in French and English is an asset
About Our Benefits

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package including health, dental, medical, vision, and group RRSP plan. Additionally, you will enjoy a Friday Flex Day Program, three weeks' vacation, and compensated bus passes. Join our team and discover a rewarding career in public safety software support



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