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Restaurant Operations Manager

1 month ago

Toronto, Ontario, Canada FerBel Cafe Full time

FerBel Cafe is seeking a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our cafe, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Staff Supervision: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that they are working efficiently and effectively.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, as well as provide ongoing coaching and feedback to help them improve their performance.
  • Inventory Management: Estimate ingredient and supply requirements for meal preparation, ensuring that we have the necessary stock to meet customer demand.
  • Quality Control: Ensure that food and service meet our high quality control standards, addressing any issues promptly and effectively.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner, ensuring that they have a positive experience in our cafe.
  • Reporting: Prepare and submit reports on cafe performance, including sales, customer feedback, and staff performance.

We are looking for a highly organized and motivated individual who is passionate about delivering exceptional customer service and leading a high-performing team. If you have a strong background in food service management and are looking for a new challenge, we encourage you to apply.