Operational Risk Management Leader

1 week ago

Toronto, Ontario, Canada Manulife Full time
About the Role

We are seeking a highly skilled Operational Risk Management Leader to join our team. In this role, you will play a pivotal part in ensuring that operational risks across our business activities and processes are managed in alignment with our risk appetite.

Job Summary

This leadership position contributes to our mission by providing independent oversight and guidance, helping our customers achieve their dreams and aspirations within a flexible and supportive environment.

Key Responsibilities:
  • Oversee adherence to the operational risk management framework and resilience approach, including associated policies and standards.
  • Review action plans to address identified gaps.
  • Ensure that assessment and reporting tools are developed and monitored by the business.
  • Document decisions, actions, and assessments adequately.
  • Develop and maintain appropriate escalation channels to resolve significant issues.
  • Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops, and Tech 1B colleagues for global processes, projects, or change initiatives impacting multiple segments.
  • Provide ongoing support for operational risk metrics, engaging with business partners for data collection, reviewing results, and challenging performance/outcomes.
  • Promote a strong risk culture and oversee relevant risk culture assessment processes.
  • Manage direct reports and foster their development.
About You

To be successful in this role, you will need:

  • Minimum 9-11 years of experience in operational risk management with strong knowledge of operational processes, risks, and controls.
  • Broad knowledge of financial services/insurance business and related products.
  • In-depth subject matter expertise in OSFI E-21 and its requirements.
  • Excellent written and oral communication skills.
  • Strong influencing skills with the ability to build effective relationships.
  • Detail-oriented with excellent analytical, critical thinking, and problem-solving skills.
  • Ability to work independently with minimal guidance.
  • High proficiency in MS Office Products and data analytics tools such as Power BI is a plus.
  • University undergraduate degree with a relevant professional designation preferred.
About Us

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. We offer a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

The salary range for this position is $123,400.00 CAD - $229,300.00 CAD. If you are applying for this role outside of Toronto, Ontario, please contact recruitment@manulife.com for the salary range for your location.

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