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Film Industry Leader

1 month ago

Prince George, British Columbia, Canada Cineplex Full time

Job Summary:

Cineplex is seeking a skilled Customer Experience Specialist to join our team. As a key member of our theatre operations, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Lead and manage a dedicated team of employees to provide outstanding guest service.
  • Manage the guest experience, ensuring every guest who visits our facility is satisfied and excited about their next visit.
  • Assist with managing the theatre's budget and growing revenue.
  • Forecast and initiate action/projects to drive business forward and strengthen Cineplex Entertainment as Canada's #1 premier film exhibition company.

Requirements:

  • Experience in a similar environment.
  • Ability to analyze and interpret customer needs and offer appropriate options, solutions, and resolutions.
  • Demonstrated ability to lead a team during high volume business periods in multiple departments.
  • Strong conflict resolution, negotiation, and objection handling skills.
  • Schedule flexibility to work extended hours as required.

What We Offer:

  • Tuition Assistance
  • Employee Assistance Program
  • Flexible Hours
  • Discounted Food and Beverages on Shift
  • Opportunities to Grow
  • & more

Inclusion & Diversity:

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life.

Accessibility:

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Wage ($):

19.4CAD