Customer Service Ambassador
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at PAL Aerospace in Goose Bay, NL. As a key member of our operations team, you will be responsible for providing exceptional customer service to our passengers and ensuring a smooth and safe travel experience.
Key Responsibilities:
- Assist customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our customer service policies and procedures.
- Responsible for the safe movement of our passengers to and from our aircraft and provide any extra assistance when required.
- Provide outstanding customer service to our customers, responding to their needs and concerns in a professional and courteous manner.
- Work closely with our operations team to ensure seamless execution of flights and provide support as needed.
- Perform administrative duties and reporting in relation to the operations of our charter flights.
- Other duties as assigned.
Requirements:
- Minimum of 2 years' experience in providing customer service in a fast-paced environment.
- Ability to speak French is an asset.
- Exceptional customer service skills, with a focus on providing a positive and memorable experience for our passengers.
- Excellent written and oral communication skills, as well as excellent problem-solving skills, to handle on-the-spot decision making.
- Ability to work independently and as part of a team, with flexibility to work all shifts and adapt to fluctuations in shift times due to operational and unforeseen situations.
What We Offer:
- Competitive pay and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
About Us:
PAL Aerospace is a leading provider of air transportation services, committed to delivering exceptional customer experiences and fostering a culture of safety, respect, and inclusivity. We are dedicated to building a diverse and talented team that reflects the communities we serve.
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