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Application Support Specialist

1 month ago

Edmonton, Alberta, Canada First Tek, Inc. Full time
Job Description

Job Title: Application Analyst

Job Summary: We are seeking an experienced Application Analyst to provide technical support, troubleshooting, and system maintenance for the Cloudera Data Platform (CDP Public Cloud). The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Perform routine maintenance tasks, such as software updates, patch installations, and system configurations, to ensure the stability and security of the CDP environment.
  • Develop and maintain technical documentations, user guides, and training materials to support users in using the CDP platform.
  • Work with Big Data and Business Intelligence technologies.
  • Support end-user issues from CDP as well as infrastructure side and able to provide temporary/permanent fixes.
  • Work on access requests, incidents, and change management process using ticketing systems like Service Now.
  • Administer and audit CDP User access and data management from various endpoints/levels like Console, Ranger, Virtual Warehouse, Data Visualization.
  • Upgrade/Patch Cloudera Data Lake, Data Hub, Data Warehouse, Virtual Warehouse, Data Visualization.
  • Take backups of Cloudera Data Lake, Data Hub, Data Warehouse, Virtual Warehouse, Data Visualization.
  • Migrate applications/data from Development to Production Environments.
  • Understand, troubleshoot, and fix issues encountered in SSSD, Free IPA, Azure IDP.
  • Understand, troubleshoot, and fix issues encountered in HDFS, Yarn, Ranger, Hive, Impala, Sqoop, Hue, Cloudera Data Warehouse, Cloudera Data Visualization.
  • Understand, troubleshoot, and fix issues encountered in Azure Kubernetes Services, Azure Single/Flexible Postgres DB.
  • Manage Azure VM's, Storage Accounts, Private Subnets, Private Endpoints, Cost Explorer, Quotas, Identities/Roles.
  • Knowledge of managing RHEL OS, Salt orchestration is essential.
  • Build and optimize data warehouses, data lakes, ensuring efficient storage and retrieval system for analytical needs.
  • Design and create CDP DataViz dashboards and custom reporting with various data sources and inputs.
  • Provide depth and insight to data produced by the various teams and transform them into meaningful analytics for decision making.
  • Analyze data and prepare information results.
  • Gather and document client requirements.
  • Escalate issues and risks, as appropriate.

Requirements:

  • University degree in related discipline; OR
  • Two-year diploma in related discipline from a recognized post-secondary institution
  • 1 year experience using Big Data platforms like Cloudera Data Platform
  • 1 year experience with Azure Infrastructure and Services
  • 1 year experience with Big Data and Business Intelligence
  • 1 year experience with CDP Public Cloud upgrade, patching, and system maintenance
  • 1 year experience with Data Warehouse and Reporting Tools
  • 1 year experience with Kubernetes Cluster and Linux OS

Benefits:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
  • Continuous Employment Development and Learning
  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
  • 401K
  • Healthcare Group Medical Coverage & Healthcare for California only
  • Dental Insurance Coverage
  • Vision Insurance Coverage
  • Basic Life Insurance & AD&D
  • Long Term Disability
  • Voluntary Short-Term Disability
  • Direct Deposit
  • Health Savings and Flexible Spending Accounts