Healthcare Support Specialist

1 week ago

Moncton, New Brunswick, Canada Innomar Strategies Full time

At Innomar Strategies, we strive to create healthier futures by providing exceptional support services. As a Pharmacy Assistant, you will play a vital role in helping us achieve this goal.

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Pharmacy Assistant. This is a full-time opportunity that requires excellent communication and interpersonal skills. The ideal candidate will have a strong ability to work independently and as part of a team.

Responsibilities:
  • Fulfill prescriptions efficiently and accurately under the supervision of pharmacists or registered pharmacy technicians;
  • Assist patients with prescription pickup and provide exceptional customer service;
  • Process prescriptions using Kroll Pharmacy software, ensuring accuracy and efficiency;
  • Maintain accurate records and data in pharmacy files and computer drives;
  • Verify that customers receive the correct prescription(s) and respond to any inquiries promptly;
  • Prioritize tasks effectively and maintain a smooth workflow through teamwork;
  • Answer phone calls and respond to internal and external customer inquiries professionally;
  • Screen phone calls for pharmacists and manage their schedules;
  • Manage inventory of medications, including ordering, receiving, and stocking;
  • Prepare and process billing, claims, disbursements, and related documents;
  • Review invoices and other documentation carefully;
  • Pack and ship prescription orders according to established protocols;
  • Maintain accurate pharmacy records and reports Adverse Events accordingly;
  • Perform general housekeeping and administrative duties as required;
  • Be available for standby/on-call shifts as needed.
Requirements:
  • High school diploma or equivalent preferred;
  • Previous pharmacy experience an asset;
  • Proficiency in Kroll software and Microsoft Office applications (Outlook, Word, Excel);
  • Excellent organizational, time management, and communication skills;
  • Ability to work independently and as part of a team;
  • Bilingualism (French/English) is an asset;
  • Strong analytical and mathematical skills;
  • Effective interpersonal and leadership skills;
  • Ability to consistently meet deadlines;
  • Knowledge of pharmaceutical distribution industry;
  • Previous experience in cold-chain distribution an asset;
  • Knowledge of Microsoft Office programs.
What We Offer:

Innomar Strategies provides competitive compensation and benefits packages to ensure the well-being of our employees. Our comprehensive suite of benefits includes medical, dental, and vision care, as well as a range of wellness initiatives to support your physical, emotional, financial, and social well-being. We also offer opportunities for professional development, mentorship programs, and employee resource groups to help you grow both personally and professionally.

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