Strategic Project Lead

4 weeks ago


Montreal, Quebec, Canada Big Bang Full time

Role Overview

We are seeking an experienced Project Manager to join our team at Big Bang. The successful candidate will be responsible for managing ERP/CRM consulting teams to execute project implementations, integration, and continuous support of cloud-based management solutions for our customers.

Key Responsibilities

Project Management

  • Ensure the successful delivery of all project phases.
  • Oversee the overall quality, engagement, and adherence to the schedule and budget for projects and ongoing support activities.
  • Effectively manage scope, risks, change, negotiate, communicate, and remove project roadblocks.
  • Create and manage project schedules, organize activities, determine the sequence of execution, identify dependencies, and resources.
  • Work with team members to obtain estimates and identify relevant resources.
  • Participate in the sales process.

Business Analysis

  • Analyze current business processes and define new processes to improve our customer's operating efficiency.
  • Coordinate requirements gathering, planning, design, implementation, and validation with users.
  • Write documents and review project documentation: business processes, user guides, test plans, documentation systems, procedures, and scope definition.
  • Develop/update training materials and provide training to our customer's key actors.
  • Act as a facilitator and participate in the implementation of organizational changes.
  • Estimate efforts & costs required for the delivery of complex and large-scale projects.

Account Management

  • Earn clients' trust and build relationships that extend beyond the project's lifecycle.
  • Look for, and assess, potential business opportunities related to assigned accounts.
  • Manage and resolve issues while providing superior customer service.

Qualifications and Requirements

  • Bachelor's degree in computer engineering or software, computer science, or equivalent discipline.
  • At least 5 years of experience in a similar role.
  • Excellent communicator with keen aptitude for communication and interpersonal relations (soft skills).
  • Excellent documentation skills.
  • Fluent in English.
  • Mastery of business process concepts.
  • Experience in computer science.
  • Proven ability to multi-task while simultaneously demonstrating initiative and creativity.
  • Ability to lead and manage project teams.
  • Experience with at least one ERP, CRM, and/or e-commerce software.


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