Strategic Project Lead
4 weeks ago
Role Overview
We are seeking an experienced Project Manager to join our team at Big Bang. The successful candidate will be responsible for managing ERP/CRM consulting teams to execute project implementations, integration, and continuous support of cloud-based management solutions for our customers.
Key Responsibilities
Project Management
- Ensure the successful delivery of all project phases.
- Oversee the overall quality, engagement, and adherence to the schedule and budget for projects and ongoing support activities.
- Effectively manage scope, risks, change, negotiate, communicate, and remove project roadblocks.
- Create and manage project schedules, organize activities, determine the sequence of execution, identify dependencies, and resources.
- Work with team members to obtain estimates and identify relevant resources.
- Participate in the sales process.
Business Analysis
- Analyze current business processes and define new processes to improve our customer's operating efficiency.
- Coordinate requirements gathering, planning, design, implementation, and validation with users.
- Write documents and review project documentation: business processes, user guides, test plans, documentation systems, procedures, and scope definition.
- Develop/update training materials and provide training to our customer's key actors.
- Act as a facilitator and participate in the implementation of organizational changes.
- Estimate efforts & costs required for the delivery of complex and large-scale projects.
Account Management
- Earn clients' trust and build relationships that extend beyond the project's lifecycle.
- Look for, and assess, potential business opportunities related to assigned accounts.
- Manage and resolve issues while providing superior customer service.
Qualifications and Requirements
- Bachelor's degree in computer engineering or software, computer science, or equivalent discipline.
- At least 5 years of experience in a similar role.
- Excellent communicator with keen aptitude for communication and interpersonal relations (soft skills).
- Excellent documentation skills.
- Fluent in English.
- Mastery of business process concepts.
- Experience in computer science.
- Proven ability to multi-task while simultaneously demonstrating initiative and creativity.
- Ability to lead and manage project teams.
- Experience with at least one ERP, CRM, and/or e-commerce software.
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