Customer Service Representative

2 weeks ago

Ottawa, Ontario, Canada Spence Diamonds Full time
About Us

Founded over 40 years ago, Spence Diamonds is a proudly Canadian Company. Our unique approach to becoming an industry leader in cut quality and customer experience has allowed us to take shopping for an engagement ring to the next level.

We offer unparalleled access to top-of-the-line designer prototypes, accompanied by an exceptional diamond education. Since introducing Spence Artisan Created Diamonds, we are now blazing the way for reasonably priced, ethical, and sustainable diamond choices.

Our Mission

At Spence Diamonds, our people are the center stone of our business. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our employees room to grow their careers and live the life they love.

What We Offer
  • Competitive compensation packages ($17.20/Hour)
  • Amazing employee discounts on our products
  • A variety of learning and development resources
  • Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
  • Regular celebrations & employee incentive programs
  • Team building events and activities
  • Opportunity to grow within the company
  • Continuous on-the-job training, support, and mentorship
The Role

As a member of our customer service team at Spence Diamonds, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing them with confidence.

You will be responsible for promoting accuracy within the store through exceptional process handling, which includes data management, finances, task management. You will professionally act as the first and last point of contact for our clients on the phone, through email, and in person within the store.

On any given day, you'll handle all payments & transactions, answer incoming phone calls and emails, manage inventory counts, shipping & receiving, assist in store maintenance and cleanliness, showroom upkeep, and support the Sales Consultants and Management. Most importantly, you ensure our customers are top priority and are all given the full Spence experience.

Key Responsibilities:
  • Greet every customer in a friendly manner and provide extraordinary customer service
  • Offer sales support to our sales teams during busy periods and take customers through our showroom experience
  • Inspect and process incoming jewelry repairs
  • Follow up with customers via phone or email regarding their repair orders
  • Complete quality checks and provide completed orders to customers at pickup, ensuring that customers have a great experience
  • Answer all phone and email correspondences
  • Cash handling and end of day processing
  • Assist in coordinating the showroom appearance, merchandising, and store tidiness
Requirements

To be successful in this role, you should possess the following skills and qualifications:

  • Detailed oriented and excellent time management skills
  • Strong problem-solving and conflict resolution abilities
  • Energetic, outgoing, and strong customer relationship skills
  • Excellent verbal and written communication skills
  • At least one year's experience working in a customer service environment
  • Familiarity with computer software and willingness to learn new technology
  • A minimum availability of 3 days a week, including at least one weekend day

Bonus points if you have previous administrative or reception experience

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