Front Desk Associate

1 week ago


CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time
Job Overview

The Front Desk Associate is responsible for providing exceptional guest service, ensuring a smooth and efficient check-in/check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms efficiently.
  • Process group arrivals and departures in a timely manner.
  • Take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services to enhance the guest experience.
  • Process guests' departures, calculate charges, and receive payments accurately.
  • Maintain an up-to-date inventory of vacancies, reservations, and room assignments.
  • Answer telephone calls and relay messages promptly.
  • Contact customers to deliver requested wake-up calls.
  • Deliver outstanding customer service, responding to guest inquiries and resolving issues in a professional manner.
Work Environment

This permanent position requires working 30-40 hours per week. English language proficiency is required.


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