Computer Support Specialist

3 days ago


Saint John, Canada Tata Consultancy Services Full time
About TCS

Tata Consultancy Services is a leading IT services company that has been partnering with top businesses in their transformation journeys for over 55 years.

Our consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through our unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.

We have over 615,000 of the world's best-trained consultants in 55 countries and generated consolidated revenues of $27.9 billion in the fiscal year ended March 31, 2023.

Job Description

This role involves deploying and troubleshooting end-user computing devices, including laptops, desktops, mobile applications, and O365 hardware and software.

The ideal candidate will have expertise in client operating systems, knowledge of server operating systems, and fluency in English and Canadian French.

You will work on troubleshooting complex issues, resolving incidents and problems associated with EUC equipment and software, and providing break/fix support to authorized users.

Responsibilities include mobile device lifecycle management, inventory management, vendor coordination, and coordinating with third parties to keep equipment and software in good order.

You will also manage hard and soft break fix services for laptops and desktops, perform PC configuration for new and redeployed PCs, and provide IT training for new hires.

Required Skills and Qualifications
  • Expertise in client operating systems
  • Knowledge of server operating systems
  • Fluency in English and Canadian French
  • Knowledge of ServiceNow and ITIL process
  • Excellent analytical skills to troubleshoot complex issues
Benefits and Compensation

We offer an estimated salary of $65,000 - $90,000 per year, depending on experience and qualifications.

You will also have access to comprehensive benefits, including health insurance, retirement plans, and paid time off.



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