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Cloud Service Management Specialist

1 month ago

Middle Sackville, New Brunswick, Canada Xentek Full time
Job Description

Xentek is seeking a skilled Cloud Service Management Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our cloud-based services.

Key Responsibilities
  • Confer with clients to identify their technical requirements and ensure that our solutions meet their needs.
  • Document technical requirements to ensure that our products, processes, and solutions meet business requirements.
  • Prepare cost-benefit and return-on-investment analyses to support system implementation.
  • Design, develop, and implement information systems business solutions.
  • Provide advice on information systems strategy, policy, management, and service delivery.
  • Assess physical and technical security risks to data, software, and hardware.
  • Develop policies, procedures, and contingency plans to minimize the effects of security breaches.
  • Develop and implement policies and procedures throughout the software development life cycle.
  • Conduct reviews to assess quality assurance practices, software products, and information systems.
  • Resolve conflict situations.
  • Usability testing.
  • Consult with clients after sale to provide ongoing support.
Requirements
  • Education: College/CEGEP.
  • Experience: Experience an asset.
Work Environment
  • Ability to work independently.
  • Fast-paced environment.
  • Work under pressure.
  • Tight deadlines.
  • Attention to detail.
Personal Qualities
  • Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Excellent written communication.
  • Organized.
  • Team player.
Benefits
  • Health care plan.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.