Hotel Receptionist with Reservation Skills
7 days ago
We are seeking a dedicated and organized Hotel Receptionist to join our team at the River View Hotel. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring seamless check-in and check-out experiences.
Responsibilities:- Investigate complaints and claims in a fair and timely manner.
- Register arriving guests and assign rooms efficiently.
- Resolve complaints and claims effectively, prioritizing guest satisfaction.
- Process group arrivals and departures, ensuring smooth operations.
- Take, cancel, and change room reservations as needed.
- Provide accurate information on hotel facilities and services to guests.
- Maintain an up-to-date inventory of vacancies, reservations, and room assignments.
- Answer telephone calls and relay messages promptly.
- Assist guests with special needs, demonstrating empathy and professionalism.
About the Role
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has excellent communication skills. As a Hotel Receptionist, you will work closely with our hospitality team to ensure that every guest has a memorable stay at the River View Hotel.
What We Offer
In addition to a competitive salary, we offer a range of benefits, including opportunities for professional development and a supportive work environment.
Requirements
To succeed in this role, you will need to have a strong secondary education and excellent communication skills. You should also be able to work well under pressure and maintain confidentiality when dealing with sensitive information.
Salary Information
The estimated annual salary for this position is $45,000 - $55,000, depending on experience.
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