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Technical Writer

1 month ago

Burlington, Ontario, Canada Thermo Fisher Scientific Full time

At Thermo Fisher Scientific, we're seeking a skilled Technical Writer to join our team. As a key member of our Lab Automation group, you'll be responsible for developing and maintaining end-user product information for our hardware and software products.

Key Responsibilities

  • Collaborate with diverse teams to create digital media materials, including video and e-learning modules.
  • Perform regular copyedits and substantive reviews to ensure the accuracy and clarity of product information.
  • Develop and maintain product information for our software drivers.
  • Facilitate the transition from a PDF/print documentation library to an HTML5-based help system.
  • Develop customized, client-specific HTML5 system guides.
  • Assist with updates to product information for various robotics and automation software products.
  • Participate in regular R&D team meetings, trainer and service technician debriefings, and SME interviews.
  • Proactively identify new product developments that require documentation.

Requirements

  • A college or university degree in Technical Communications or a related field.
  • Previous work experience in a pharmaceutical, software, engineering, or science-related field strongly preferred; with 3+ years experience in technical writing.
  • Superb written and oral communication skills.
  • Familiarity with MadCap Flare and the MadPak suite of applications.
  • An understanding of HTML5, CSS, and XML, and their use in an authoring environment.
  • Strong interpersonal, planning, and time-management skills.
  • Familiarity with TechSmith Camtasia or equivalent video-editing software would be an asset.

What We Offer

At Thermo Fisher Scientific, we value our employees and offer a comprehensive benefits package that includes competitive remuneration, an annual incentive plan bonus, healthcare coverage, and a range of other employee benefits.