Technical Architect
4 days ago
We're a rapidly evolving startup based in the Waterloo Region, constantly facing new challenges and opportunities. This role offers you the chance to jumpstart and shape your career while working on the next generation of network diagnostics that provides a disruptive new approach for tech support teams.
About Us:
We're RouteThis, a SaaS technology company changing the way ISPs and Smart Home companies handle technical support around the world. Our platform gives technical support teams the answers they need to immediately identify and resolve customers' issues, or help customers solve it themselves before even needing to call.
The Role:
We're seeking a Senior Full Stack Developer to join our team and help shape the next generation of our solutions. As a key member of our engineering team, you'll heavily contribute to efforts to further extend our competitive advantage by leveraging data, scalable architecture, and technical design, as well as generative AI technologies.
Responsibilities:
You will:
- Design, develop, and deploy solutions to advance our current, emerging, and future solutions
- Actively participate in architectural and system design discussions with other engineering team members
- Explore and prototype solutions
- Mentor less experienced team members
- Lead by example, demonstrating the skills and behaviours needed to succeed as a senior engineering team member
- Work closely with product managers, customer experience team members, and customers to better understand key problems to be solved
- Experiment and prototype solutions that leverage new technologies, including generative AI, to uncover opportunities to extend our competitive advantage
What You Bring to the Table:
We're looking for someone with true full stack experience, designing and building both backend and frontend solutions. You should have the ability to understand and break down complex problems into manageable pieces that a team can deliver together. Experience using observability tooling to monitor the performance of mobile applications is also essential. Additionally, you should be able to develop rapidly while maintaining and promoting quality practices. Effective communication in both individual and group settings for both technical and non-technical audiences is crucial. Experience with technologies used in our stack, including AWS Lambda, Node.js, Python, OpenAI, and React, is required. Experience with generative AI technologies and frameworks, with practical experience incorporating these features to provide value to customers, is an asset.
Benefits:
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, stock options, extended long weekends, and a comprehensive benefits package. Located in the 'Silicon Valley of the North', we offer flexible work arrangements, including hybrid and remote options across Canada. We believe that work should be fun and engaging, hosting social events both in person and virtually.
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