Store Operations Leader
7 days ago
About Us
">Indigo Books & Music Inc. is a leading cultural department store with a passion for books, beauty, and beyond.
Salary Range: $70,000 - $100,000 per year (dependent on experience)
Job Description:
General Manager">- ">
- Lead the overall performance of the store, ensuring key results are achieved in sales, profitability, and customer satisfaction.">
- Responsible for building and managing a high-performing team to deliver exceptional customer experiences.">
- Develop and implement strategies to drive sales growth, improve operational efficiency, and enhance customer engagement.">
- Maintain a customer-centric culture that promotes employee engagement, growth, and development.">
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- Articulate Indigo's mission and strategy, communicating business goals to the store team.">
- Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience.">
- Act as an advocate for the customer, placing them at the forefront of all decision-making processes.">
- Identify local market trends and competitors to proactively anticipate customer needs and expectations.">
- Embrace and champion technology that creates high-tech and high-touch solutions for Indigo's customers.">
- Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience.">
- Continually assess staffing levels and lead recruiting and selection of new employees.">
- Own store schedule, open and close store, and manage sales floor.">
- Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures.">
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- College degree preferred or equivalent job experience.">
- 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders.">
- Ability to be mobile on the sales floor for extended periods of time.">
- Availability to work a flexible schedule, including evenings, weekends, and holidays.">
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.">
- Bilingualism (French/English) is required for all positions in Quebec.">
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement plan.
We also offer opportunities for professional development and growth, as well as a fun and supportive work environment.
At Indigo, we believe in fostering diversity and inclusion, and we welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities.
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