Department Head
2 weeks ago
About the Role:
We are seeking a highly motivated and experienced Service Manager to join our team at Metro. As a key member of our department, you will be responsible for overseeing the daily operations of our store and ensuring a positive customer experience.
Key Responsibilities:
- Plan and coordinate department activities to achieve sales and profitability targets set by management, while adhering to collective agreements.
- Ensure the store is prepared to receive customers in terms of product quantity, labeling, perishable product rotation, and missing product orders.
- Organize work for the team based on operational needs.
- Ensure the team provides the best possible customer experience.
- Manage purchases, inventory, price lists, and marketing.
- Apply policies and procedures, respect government health standards, and occupational health and safety standards, and ensure they are applied and respected uniformly by all employees in the department.
- Provide a pre-sales service meeting customer needs.
- Train, supervise, evaluate, and motivate team members.
- Prevent losses (wastage, theft, inventory losses, damage).
- Respect department budgets.
Requirements:
- 3 to 5 years of experience in a retail environment.
- 3 years of experience in the food industry.
Desirable Skills:
- Experience in management (an asset).
- Customer-focused.
- Good communication skills.
- Team-oriented.
Why Work with Us:
Metro is committed to providing a diverse and inclusive work environment that reflects the communities we serve. We value, respect, and promote diversity of origins, experiences, and perspectives because it allows us to innovate, make better decisions, and better understand our customers. We will consider qualified candidates from all backgrounds to form the best team.
We encourage you to inform us if your current situation requires accommodations during the recruitment process so that we can accommodate you.
We will only communicate with candidates whose applications are retained.
We respectfully request that agencies do not contact us or submit unsolicited applications.
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