Customer Service Representative

4 weeks ago


Toronto, Ontario, Canada Brink´s Full time

About the Job

At Brink's, we are committed to delivering exceptional customer experiences. Our National Client Services department is dedicated to putting customers at the forefront of everything we do.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in Etobicoke, Ontario. As a key member of our customer-facing team, you will be responsible for handling inquiries from internal and external customers via phone and email.

Responsibilities

  • Resolve technical issues with customers and crew members on a wide range of critical business matters
  • Collaborate with internal partners to find timely resolutions for customer requests and concerns
  • Work within established frameworks and processes to diagnose and resolve issues
  • Deliver specific reports throughout the day
  • Support ad-hoc projects and serve as the primary point of contact for customer outreach

Requirements

  • 2+ years of experience in a Call Centre, Customer Facing role or Help desk environment
  • Calm demeanor with the ability to work under pressure and deliver on tight timelines
  • Fluency in English and French (bilingualism is a must)
  • A positive attitude and desire to improve processes and offer suggestions for improvement
  • Effective communication skills both verbal and written
  • Ability to work in a 24/7/365 day operation where shifts are scheduled based on business needs

Working Conditions

This position requires full-time availability, Monday-Friday, 8am-4pm, and is based in our Etobicoke office. We offer a competitive salary package, including a base salary of $60,000 per year, plus opportunities for growth and development within the company.



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