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Hotel Operations Manager

4 weeks ago

Ottawa, Ontario, Canada Holiday Inn, Ottawa East Full time

We are seeking a skilled Hotel Operations Manager to join our team at Holiday Inn, Ottawa East. In this role, you will oversee the daily operations of our hotel, ensuring seamless service delivery to our guests.


Key Responsibilities:



  • Manage and coordinate the work of our team to ensure efficient service delivery
  • Develop and implement effective work procedures and schedules
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Co-ordinate, assign, and review work to ensure high-quality results
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies as needed

Requirements:



  • 2 years of experience in a customer service or operations management role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and organizational skills
  • High school diploma or equivalent required; college or CEGEP diploma an asset

Why Work with Us:


We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.