ID Provisioning Specialist

1 month ago


Markham, Ontario, Canada Randstad Canada Full time
Job Title: ID Provisioning Analyst

We are seeking a highly skilled ID Provisioning Analyst to join our team at Randstad Canada. As a key member of our team, you will be responsible for providing users with appropriate system access and administrative support for processing sanctioning requests.

Key Responsibilities:
  • Ensure ticket lifecycle does not exceed defined standard Log requests
  • Following up on outstanding items
  • Providing instructions and status updates to users in a clear, professional manner
  • Performing user administration across various applications and systems including Active Directory, ISAM, LDAP and assorted business facing applications
  • Prioritizing and managing multiple requests based on urgency/impact of request
  • Handling all telephone demand & email inquiries from brokerages, LIAs & internal stakeholders for system access inquiries, support requests, and guidance inquiries
  • Handling all Broker & customer requests end to end
  • Trouble-shooting & identifying root cause of technical issues where applicable
Requirements:
  • Bachelor's degree in Computer Science or equivalent experience
  • IAM experience
  • Experience with Access Management technologies, including: Active Directory, IBM Security Access Manager and LDAP
  • Customer service oriented
  • Strong written and verbal communication skills
  • Excellent problem solving skills
  • Interpersonal & organizational skills
About Randstad Canada:

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you are interested in this role, please apply online at www.randstad.ca.



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