Field Service Technician

2 weeks ago

Cornwall, Canada Plug Power Full time

About the Role:

Plug Power is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for supporting our fuel cell products installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns.

Key Responsibilities:

  • Maintenance and service of fuel cells at customer sites.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing on-call and emergency support service to customers as required.
  • Purchasing tools, equipment, and parts for customer service and support as required.
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
  • Represent Plug Power in a professional manner at all times and in all interactions.
  • Perform other duties as assigned.

Requirements:

  • Minimum high school diploma or equivalent with technical electrical coursework.
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
  • Formal training and education may be also considered in lieu of direct experience.
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
  • Must be able to lift 50 pounds on regular basis unassisted.
  • Knowledge of lift truck operation and applications is highly preferred.
  • General mechanical aptitude is required.
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
  • Excellent verbal and written communication skills.
  • Creativity in solving technical problems.
  • Ability to work independently.
  • Uncompromising dedication to quality.
  • Exceptional time management skills with the ability to handle multiple tasks.
  • Punctual and reliable.
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power.

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