Restaurant Operations Manager

1 week ago

Fort St John, Canada Tim Hortons Full time

Tim Hortons is seeking an experienced Restaurant Operations Manager to join our team. This role plays a key part in ensuring the smooth operation of our restaurants, delivering exceptional customer experiences and driving business growth.

About the Job

This permanent position offers a competitive salary of $65,000 - $75,000 per year, depending on experience, and up to 40 hours of work per week.

Responsibilities
  • Determine the type of services to be offered and implement operational procedures to drive efficiency and customer satisfaction.
  • Oversee cash handling and manage balance sheets, cash reports, and related forms to maintain accurate financial records.
  • Conduct regular performance reviews to ensure employees are meeting expectations and provide coaching and development opportunities where needed.
  • Cost products and services effectively to maintain profit margins while providing high-quality offerings to customers.
  • Enforce liquor legislation and regulations to ensure compliance and mitigate risk.
  • Maintain inventory levels and organize stockroom operations to minimize waste and optimize supply chain efficiency.
  • Ensure health and safety regulations are followed to protect employees and customers from harm.
  • Participate in marketing plans and implementation to drive sales growth and increase brand awareness.
  • Address customer complaints or concerns promptly and professionally to maintain a positive reputation.
  • Provide exceptional customer service by listening actively and responding to customer needs.
  • Recruit, select, and train new hires to build a skilled and engaged team.
  • Plan, organize, direct, control, and evaluate daily operations to achieve business objectives.
Work Environment and Physical Capabilities
  • Work in a fast-paced environment with changing priorities and deadlines.
  • Manage stress and pressure to meet targets and resolve issues efficiently.
  • Perform repetitive tasks with attention to detail to maintain accuracy and quality.
  • Lift heavy loads and handle equipment safely to prevent injury.
  • Combine sitting, standing, and walking throughout the day to stay active and focused.
  • Manage a large workload and prioritize tasks effectively to meet deadlines.
Personal Suitability
  • Be accurate and reliable in your work to maintain trust and credibility.
  • Prioritize customer focus and deliver exceptional experiences to drive loyalty and retention.
  • Develop efficient interpersonal skills to communicate effectively with colleagues and customers.
  • Deliver excellent oral and written communication to convey information clearly and concisely.
  • Show flexibility and adaptability in response to changing circumstances and priorities.
  • Stay organized and manage multiple tasks simultaneously to achieve goals and objectives.
  • Collaborate as a team player to share knowledge, expertise, and resources to drive success.
Job Requirements
  • Secondary (high) school graduation certificate required; relevant education or certification preferred.
  • 2 years to less than 3 years of experience in restaurant management or a related field required.
  • Equivalent experience may be considered for candidates with transferable skills and qualifications.

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