Customer Relationship Specialist

2 weeks ago

VaudreuilSoulanges CoteauduLac, Canada National Bank Full time

Unlock your potential as a Customer Relationship Specialist at National Bank, where you'll thrive in a dynamic environment that fosters personal growth and teamwork.

Your role:

  • Greet clients and provide expert advice on banking solutions.
  • Help clients navigate our digital platforms and ATMs.
  • Listen attentively to client needs and resolve complex situations with ease.
  • Offer tailored transaction solutions for Personal Banking clients.
  • Foster lasting business relationships built on trust and respect.
  • Ensure client satisfaction and engagement through proactive support.
  • Refer clients to specialist colleagues for personalized guidance.
  • Maintain compliance with regulatory requirements and risk management protocols.

About the Team:

You'll be part of a diverse team of experts dedicated to delivering exceptional service. Our branch operates extended hours, offering flexible schedules and various work arrangements to suit your needs. You'll report directly to the Customer Service Branch Manager or Branch Manager.

Our team values innovative thinking, collaboration, and continuous learning. We empower employees to share knowledge, support one another, and drive collective success. As you grow in your role, you'll have access to internal mobility opportunities, including career advancement, promotions, or transfers to new regions or branches.

We invest in your development through on-the-job training, personalized coaching, and access to cutting-edge resources. You'll learn from experienced colleagues and gain expertise in areas like banking solutions and advisory approaches.

To succeed in this role, you should possess:

  • A college diploma (DEC) or equivalent qualification.
  • Proven customer service experience, an inclusive attitude, and a willingness to adapt to diverse perspectives.
  • A positive attitude, empathy towards clients, and a passion for technology.
  • The ability to navigate complex situations with ease.

What's in it for you?

In addition to competitive compensation, you'll enjoy a comprehensive benefits package designed to promote your well-being and that of your loved ones. This includes:

  • A health and wellness program with numerous options.
  • Flexible group insurance plans.
  • A generous pension plan.
  • An Employee Share Ownership Plan.
  • An Employee and Family Assistance Program.
  • Preferential banking services.
  • Initiatives promoting community involvement.
  • A telemedicine service.
  • A virtual sleep clinic.

As a valued member of our team, you'll enjoy a dynamic work environment, cutting-edge collaboration tools, and regular feedback mechanisms to ensure your voice is heard. At National Bank, we're committed to creating a barrier-free workplace that welcomes all candidates. If you require accommodations during the recruitment process, please don't hesitate to let us know.

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