IT Support Specialist
7 days ago
We're a leading provider of IT services to small and medium-sized businesses, helping them thrive and grow in a rapidly changing world.
Job SummaryWe're seeking a highly skilled and motivated IT Support Analyst to join our team. As a key member of our First Contact Team, you'll provide remote customer support for a wide range of issues across a diverse client pool.
Key Responsibilities- Respond to client requests by phone or email consistently within the expected timeframe
- Successfully handle a throughput of 15 requests per day
- Communicate early and often with clients and teammates regarding outstanding issues
- Solve a wide range of business and productivity issues using technology
- Create and maintain network documentation, every time
- Implement solutions utilizing simple, proven technologies
- Deliver only tested solutions addressing the root cause of an issue
- Accurately determine proper course of action when facing conflicting priorities
- Update ticketing system in real-time
- Post-Secondary Certificate or Diploma in computer science, IT engineer or other related field.
- Minimum 3-12 months work experience.
- Exceptional proficiency of Microsoft applications and the ability to troubleshoot a wide range of issues
- Excellent knowledge of endpoint hardware, its functionality and maintenance
- Experience using a ticketing system is an asset
- Able to commute to the Sydney, Nova Scotia office location
We're a fast-paced and dynamic team that thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level.
What We Offer- Opportunities for growth and development
- A collaborative and supportive work environment
- A competitive salary and benefits package
If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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