Application Support Specialist

1 month ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role:

Societe Generale is seeking a skilled Application Support Analyst to join our Global Banking Technology & Operations team. As an Application Support Analyst, you will be responsible for providing technical support to users of regulatory reporting and trading applications.

Key Responsibilities:

  • Monitor processes and infrastructure to ensure smooth operation.
  • Manage the resolution, tracking, and documentation of incidents and requests.
  • Communicate with users and other teams to resolve issues.
  • Participate in Change Management / Release Management (CMRM) processes.
  • Contribute to development projects within an agile team.

Requirements:

  • Experience working in a similar role in a complex information system environment.
  • Ability to structure, document, and share knowledge.
  • Familiarity with monitoring and job scheduling concepts.

What We Offer:

  • Minimum of 20 Vacation days + 4 personal days.
  • Supportive Maternity, paternity, parental, and adoption leave policy.
  • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories.

Our Culture:
Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Diversity & Inclusion:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Hybrid Work Environment:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.



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