Application Support Specialist
1 month ago
About the Role:
Societe Generale is seeking a skilled Application Support Analyst to join our Global Banking Technology & Operations team. As an Application Support Analyst, you will be responsible for providing technical support to users of regulatory reporting and trading applications.
Key Responsibilities:
- Monitor processes and infrastructure to ensure smooth operation.
- Manage the resolution, tracking, and documentation of incidents and requests.
- Communicate with users and other teams to resolve issues.
- Participate in Change Management / Release Management (CMRM) processes.
- Contribute to development projects within an agile team.
Requirements:
- Experience working in a similar role in a complex information system environment.
- Ability to structure, document, and share knowledge.
- Familiarity with monitoring and job scheduling concepts.
What We Offer:
- Minimum of 20 Vacation days + 4 personal days.
- Supportive Maternity, paternity, parental, and adoption leave policy.
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories.
Our Culture:
Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
Diversity & Inclusion:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Hybrid Work Environment:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.
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