Application Support Specialist

2 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About this role:

We are seeking a skilled Application Support Analyst to join our Global Banking Technology & Operations team. As an Application Support Analyst, you will be responsible for providing technical support to users of our regulatory reporting and trading applications.

Key Responsibilities:

  • Monitor processes and infrastructure to ensure smooth operation.
  • Manage the resolution, tracking, and documentation of incidents and requests.
  • Participate in Change Management / Release Management processes.
  • Contribute to development projects within an agile team.
  • Execute quality, non-regression, and post-deployment tests.
  • Contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation.

Requirements:

  • Experience working in a similar role in a complex information system environment.
  • Ability to structure, document, and share knowledge.
  • Familiarity with monitoring and job scheduling concepts.

What we offer:

  • Minimum of 20 Vacation days + 4 personal days.
  • Supportive Maternity, paternity, parental, and adoption leave policy.
  • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories.

About us:

We live by our 4 core values of commitment, responsibility, team spirit, and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes.



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