Client Service Representative

4 weeks ago


Sherbrooke, Quebec, Canada Royal Bank of Canada Full time

Job Opportunity

As an RBC Ambassador, you will be responsible for delivering exceptional customer service and finding solutions to clients' individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships.

Key Responsibilities

  • Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and identifying sales and referral opportunities.
  • Foster a client-centric approach by leveraging technology to deliver a memorable client experience, drive solutions, and retain business.
  • Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to RBC partners, or personally fulfill client solutions.
  • Take ownership of resolving and preventing client banking problems.
  • Cultivate and maintain relationships with partners to work as one RBC team.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

Requirements

  • Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environments.
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence.
  • Digital literacy across a broad range of devices.
  • Personal flexibility to work flexible hours.
  • Eagerness to learn and determination to succeed.
  • Fluency in both French and English to serve RBC's French and English-speaking customers.

What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • A world-class training program in financial services.
  • Excellent career development and access to a variety of job opportunities across business and geographies.
  • Leaders who support your development through coaching and managing opportunities.
  • Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

  • Adaptability
  • Advice Based Solutions
  • Client Centricity
  • Client Discovery
  • Communication
  • Curiosity
  • Data Analysis
  • Digital Literacy

Additional Job Details

Royal Bank of Canada is committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.



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