Customer Service Representative

1 week ago


Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time
Job Description

We are seeking a highly motivated and friendly Customer Service Representative to join our team at Holiday Inn Express & Suites Woodstock South. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations and check-ins, and ensuring that our guests have an enjoyable stay with us.

Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care to ensure that all guests receive the highest level of service.
  • Take, cancel, and change room reservations as necessary.
  • Provide information on hotel facilities and services, including amenities and local attractions.
  • Answer phone calls and relay messages to guests and staff members.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate tracking and communication.
  • Follow emergency and safety procedures to ensure the well-being of our guests and staff.
Requirements:
  • A high school diploma or equivalent is required.
  • No degree, certificate, or diploma is needed, but relevant work experience is an asset.
  • Ability to work in a fast-paced environment and under pressure.
  • Excellent communication and interpersonal skills are essential for this role.
  • Attention to detail and organizational skills are necessary for maintaining accurate records and managing multiple tasks simultaneously.
Salary and Benefits:

The salary for this position is $45,000 per year, plus benefits, which include health and dental insurance, paid time off, and opportunities for professional development.



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