Motel Operations Manager

1 week ago


Stratford, Ontario, Canada Rosecourt Motel Full time
Job Summary

We are seeking a skilled Motel Operations Manager to join our team at Rosecourt Motel. As a key member of our management team, you will be responsible for overseeing the daily operations of our motel, ensuring exceptional customer service, and driving business growth.

About the Role

This is a permanent full-time position that offers a competitive salary and benefits package. The successful candidate will have a proven track record in hospitality management, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Develop and implement operational policies and procedures to ensure smooth day-to-day operations;
  • Recruit, train, and supervise staff to maintain high standards of customer service;
  • Conduct regular performance reviews and provide coaching to staff members;
  • Negotiate with suppliers to secure the best possible deals for materials and services;
  • Prepare and manage budgets to optimize revenue and minimize expenses;
  • Implement marketing strategies to attract new customers and retain existing ones;
  • Enforce company policies and procedures to maintain a safe and respectful work environment;
  • Address customer complaints and concerns in a professional and timely manner;
  • Assist guests with special needs and provide exceptional customer service.
Requirements
  • Bachelor's degree in Hospitality Management or related field;
  • Minimum 1-2 years of experience in hotel/motel management;
  • Excellent communication and interpersonal skills;
  • Able to work effectively in a fast-paced environment;
  • Proficient in MS Office Suite, including Word, Excel, and Outlook;
  • Strong problem-solving and analytical skills;
  • Able to work flexible hours, including evenings and weekends.
What We Offer
  • Competitive salary range: $60,000 - $80,000 per year;
  • Benefits package, including health insurance, paid time off, and retirement plan;
  • Ongoing training and development opportunities;
  • A supportive and dynamic work environment;
  • The opportunity to work with a dedicated team and make a real difference in the lives of our guests.


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