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Optical Retail Manager

1 month ago

Toronto, Ontario, Canada EssilorLuxottica Full time

Role Overview

The Assistant Manager plays a pivotal role in the success of our LensCrafters store, acting as a leader in the absence of or in support of the Store Manager. This individual is responsible for representing LensCrafters as the premier destination for all vision needs within the community and delivering key performance metrics.

Key Responsibilities

  • Delivers quality and improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, and Current year objectives.
  • Supports store business plans to maximize sales and profit.
  • Partners with the store manager to lead and develop the team.
  • Delivers clear, constructive, timely feedback and partners with the Store Manager on development.
  • Executes visual directives and maintains store appearance.
  • Maintains positive working relationships with doctors.
  • Promotes team compliance to all policies.
  • Performs administrative duties.
  • Works a flexible schedule, including nights and weekends.

Requirements

  • High School graduate or equivalent.
  • 1+ year(s) management/supervisory experience with direct reports.
  • Knowledge of retail operations, processes, and policies.
  • Strong basic math skills.
  • Familiarity with cash register, computers, and calculators.
  • Must have a strong command of the English language for all written correspondence and oral communication.
  • Strong communicator and listener.
  • Demonstrated high-level of selling skills.
  • Proven ability to problem solve.

Preferred Qualifications

  • College degree or equivalent.
  • Previous experience in leadership position within retail and customer service industry.
  • Knowledge of basic optics.
  • Knowledge of current store merchandise.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • Brand Final Inspector Certification.
  • Brand Quality, Fitting & Adjusting Program.