Customer Service Representative

2 weeks ago


Vancouver, British Columbia, Canada SPI Health and Safety Full time
Company Overview

SPI Health and Safety is a leading organization in Canada, with over 50 years of success. Our team's passion for growth and expansion drives our business forward.


Job Summary

We are seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing valuable and accurate information to customers, answering their questions, and handling complaints about products and services.


Responsibilities
  • Answer customer requests through various channels (phone, chat, email);
  • Perform data entry and conduct research;
  • Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
  • Answer customer requests quickly;
  • Communicate with customers through various channels;
  • Assess customers' needs and propose adequate solutions;
  • Ensure customer satisfaction and offer professional customer service.

Requirements
  • Experience with a CRM, an asset;
  • General experience in customer service;
  • Ease with technology;
  • Bilingual, (French and english, written and spoken);
  • Previous branch experience, an asset;
  • Knowledge of health and safety, an asset.

What We Offer
  • A competitive salary range: $45,000 - $65,000 per year;
  • Group RRSP (matched by the employer);
  • Flexible group insurance plan;
  • Access to a gym on the worksite;
  • Reimbursement for physical activity;
  • Employee discount on all our products;
  • Access to a telehealth program (% provided by the company);
  • Program offering support to employees in need (SPI Connection Committee);
  • Employee Assistance Program (EAP) gives you access to professional advice in all health matters;
  • Volunteer program (time paid for a cause that matters to you);
  • Referral program with a $ bonus;
  • Continuous training and career opportunities;
  • A stimulating work environment filled with exciting challenges;
  • The possibility of working in an environment where YOU matter.


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