Customer Service Representative
2 weeks ago
SPI Health and Safety is a leading organization in Canada, with over 50 years of success. Our team's passion for growth and expansion drives our business forward.
Job Summary
We are seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing valuable and accurate information to customers, answering their questions, and handling complaints about products and services.
Responsibilities
- Answer customer requests through various channels (phone, chat, email);
- Perform data entry and conduct research;
- Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
- Answer customer requests quickly;
- Communicate with customers through various channels;
- Assess customers' needs and propose adequate solutions;
- Ensure customer satisfaction and offer professional customer service.
Requirements
- Experience with a CRM, an asset;
- General experience in customer service;
- Ease with technology;
- Bilingual, (French and english, written and spoken);
- Previous branch experience, an asset;
- Knowledge of health and safety, an asset.
What We Offer
- A competitive salary range: $45,000 - $65,000 per year;
- Group RRSP (matched by the employer);
- Flexible group insurance plan;
- Access to a gym on the worksite;
- Reimbursement for physical activity;
- Employee discount on all our products;
- Access to a telehealth program (% provided by the company);
- Program offering support to employees in need (SPI Connection Committee);
- Employee Assistance Program (EAP) gives you access to professional advice in all health matters;
- Volunteer program (time paid for a cause that matters to you);
- Referral program with a $ bonus;
- Continuous training and career opportunities;
- A stimulating work environment filled with exciting challenges;
- The possibility of working in an environment where YOU matter.
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