IT Support Specialist

4 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About SGS Société Générale de Surveillance SA

At SGS Société Générale de Surveillance SA, we strive to deliver exceptional day-to-day services to our clients. Our team in Global Banking Technology & Operations (GBTO) Canada is dedicated to accelerating the transformation of our investment and corporate bank units.

We differentiate ourselves from competitors by embracing an agile approach, spreading technology and data culture, shortening decision-making processes, and adopting a true industrial approach. This position plays a central role in providing technical and functional support for applications used by trading and risk analysts based in New York.

Job Description

You will be part of an IT feature team (Dev and Support) in front of a trading desk, working closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production. Your day-to-day tasks will include maintaining the user's ticket backlog using Unity and troubleshooting live production incidents where necessary.

In addition to your core responsibilities, you will have opportunities to step up and take your technology expertise to the next level by dedicating time to automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.

Required Skills and Qualifications
  • A minimum of 3 years of experience working as an application support analyst
  • Bachelor's degree in computer science, engineering, or equivalent job experience
  • Track record of delivering continual improvements & automations

We require our team members to demonstrate a basic level of coding ability, including writing an SQL query and passing a basic coding game in whatever technology they are familiar with.

Benefits
  • Competitive compensation package, including a salary range of $80,000 - $120,000 per year
  • Minimum of 20 Vacation days + 4 personal days
  • Supportive Maternity, paternity, parental and adoption leave policy
  • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program
Our Culture

We live by our 4 core values of commitment, responsibility, team spirit, and innovation. We engage and demonstrate consideration for others, act ethically and with courage, focus our talent and energy on collective success, and experiment and propose new ideas.



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