Financial Services Relationship Officer

3 weeks ago


Montreal, Quebec, Canada Royal Bank of Canada Full time

**Company Overview:** At Royal Bank of Canada, we're committed to safe banking and delivering exceptional client experiences. Our Credit Management and Recoveries team is looking for a skilled professional to join their ranks as a Bilingual Credit Management Resolution Officer.

**Salary:** We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus opportunities for bonuses and stock options.

**Job Description:** As a Bilingual Credit Management Resolution Officer, you'll play a key role in helping clients navigate financial difficulties by providing expert advice and tailored payment solutions. Your primary responsibilities will include:

  • Engaging with clients through outbound calls to discuss outstanding payments on credit cards, personal, and business accounts.
  • Educating clients on credit solutions and negotiating payment arrangements that meet their financial needs.
  • Responding empathetically to client inquiries and offering solutions based on their individual circumstances.
  • Resolving issues at the first point of contact while maintaining relationships with partners to work collaboratively as one RBC team.
  • Contributing to team success by supporting colleagues in meeting client needs and adhering to compliance routines, processes, and controls.

**Required Skills and Qualifications:** To succeed in this role, you'll need:

  • Proven interpersonal, communication, and problem-resolution skills.
  • The ability to build rapport with clients while offering personalized solutions that mitigate risk.
  • A desire to deliver exceptional client experiences and passion for helping clients meet their financial goals.
  • Fluency in French and English to serve our diverse client base effectively.
  • Flexibility to work various shifts, including evenings and Saturdays, to meet client needs.

**Benefits:** As an RBC employee, you can expect:

  • A comprehensive Total Rewards program, including bonuses and flexible benefits.
  • A world-class training program in financial services.
  • Excellent career development opportunities and access to various roles across the organization.
  • Leaders who support your growth through coaching and development initiatives.
  • A dynamic, collaborative work environment that values progressive thinking and innovation.

**Others:** We strive to create an inclusive workplace where employees feel valued and supported. If you're passionate about delivering exceptional client experiences and are fluent in both English and French, we encourage you to apply.



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