Customer Service Representative

3 weeks ago


Strathmore, Canada Wheatland Hotel Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wheatland Hotel.

Job Description:
  • Provide exceptional customer service to guests, ensuring their stay is comfortable and enjoyable.
  • Manage front desk operations, including registering guests, assigning rooms, and resolving any issues that may arise.
  • Process group arrivals and departures, take room reservations, and handle guest inquiries with professionalism and courtesy.
  • Calculate charges and receive payments from guests, balancing cash and maintaining an accurate inventory of vacancies and room assignments.
  • Assist clients/guests with special needs, provide light housekeeping and cleaning duties, and perform other tasks as required.
Requirements:
  • You have 1 year or less of experience in a related field, preferably in the hospitality industry.
  • You possess excellent communication and problem-solving skills, with the ability to work well under pressure.
  • You have a high school diploma and proficiency in Microsoft Office, particularly Excel.
  • You are available to work various shifts, including weekends and holidays.
  • You are legally entitled to work in Canada.
Benefits:
  • A competitive salary of $35,000 - $45,000 per year, based on experience.
  • The opportunity to work in a dynamic and supportive environment.
  • Ongoing training and development opportunities to enhance your skills and career progression.


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