Pre-Engagement Lead

4 weeks ago

Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time
About Tidal Commerce Inc.

We are a leading eCommerce consulting firm dedicated to helping our clients achieve their digital transformation objectives. Our team of specialists delivers innovative, tailored solutions that elevate customer experiences, optimize operations, and drive sustainable growth.

Key Highlights:
  • Recognized Shopify Plus Partner.
  • Deep expertise in headless and composable technologies.
  • Proven track record in both B2C and B2B planning and implementation, with comprehensive knowledge of both markets.
  • Global footprint with integrated onshore and offshore teams across six countries, ensuring 24/7 productivity.
  • As part of Umbrella Incorporated, Tidal Commerce offers end-to-end digital transformation solutions, combining cross-functional expertise in strategy, finance, operations, marketing, and technology.
About the Role

As a Pre-Engagement Lead at Tidal Commerce, you'll play a pivotal role in shaping complex deals that deliver transformative value to our clients. In partnership with Solution Architects, you'll work on pre-sales consulting engagements, helping to define the business and technical requirements that drive success.

About You
  • Calm under pressure, with an ability to adapt in fast-paced environments.
  • Avid learner committed to becoming a senior professional services practitioner.
  • Demonstrated success contributing to team-oriented environments.
  • Strong problem-solving skills, working creatively and analytically.
  • Excellent leadership, written and oral communication, and interpersonal skills.
Key Responsibilities
  • Lead client discovery sessions, documenting business and technical requirements.
  • Collaborate with Solution Architects to develop solution messaging and responses to client needs.
  • Assist with managing opportunity pursuits, from discovery to proposal submission, ensuring alignment with Tidal's pre-engagement methodology.
  • Lead key client interactions, managing action items, timelines, and escalations to leadership as needed.
  • Support strategic initiatives around pricing, proposal development, and contract negotiations.
  • Map client business priorities and align these with Tidal's service offerings to provide value-added solutions.
  • Lead and coordinate internal and client-facing meetings, tracking deliverables and milestones for pre-sales opportunities.
  • Assist in presentation preparation, pricing strategy, negotiation tactics, and closing plans.
  • Develop strategic outreach plans for target industries in collaboration with business development teams, engineering, and leadership.
Must-Haves
  • Experience working with large, complex contracts in professional services, or solid delivery experience within the sector.
  • Experience or strong interest in the eCommerce and Digital Transformation sectors, with a solid understanding of industry trends and emerging technologies.
  • Proven ability to manage client relationships and lead senior stakeholder interactions.
  • Foundational knowledge of commercial principles, corporate finance (P&Ls, balance sheets), and pricing mechanisms (T&M, fixed price, outcome-based).
  • Program management experience, with a demonstrated ability to coordinate teams, manage action plans, and ensure high-quality deliverables.
  • Experience in leading RFI/RFP responses and shaping B2B commerce strategies, including collaboration with internal teams on strategic outreach and contract negotiations.
  • Ability to build and maintain relationships with key executives at target accounts, showcasing relevant case studies and prior successes.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a talented, passionate team.
  • Continuous learning and professional development opportunities.
  • Collaborative and innovative work environment.
  • Flexible working arrangements.

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