Customer Success Manager, Canada Strategic Account Services

4 weeks ago

Toronto, Ontario, Canada com, Inc. Full time
About the Role

This is a unique opportunity to join our team at com, Inc. as a Customer Success Manager, Canada Strategic Account Services. In this role, you will be responsible for driving business growth for our Sellers on the Amazon Canada Store by delivering an optimal level of service through strategic insights and high operational standards.

Key Responsibilities
  • Business Growth: Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Analyze data and trends to identify, action, and/or influence long-term opportunities for your assigned portfolio of Sellers.
  • Seller Relationship Management: Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA.
  • Program Process Excellence: Improve team efficiency and optimize previously defined processes. Assist with the design of tools, standard operating procedures, and processes of Seller Services.
About the Team

We are open to hiring candidates to work out of our Toronto, ON, CAN location. If you are interested in growing Amazon's leading brands, then we're interested in you.

Basic Qualifications
  • Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.
  • Education: Bachelor's degree or equivalent.
  • Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
  • Communication: Excellent verbal and written communication.
  • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
  • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
Preferred Qualifications
  • Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
  • Superior communication and presentation skills.
  • Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
  • Understanding of retail math and formulas for the purpose of making business decisions.
  • Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.

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