Indigenous Client Service Representative

7 days ago


Halifax, Nova Scotia, Canada CIBC - Indigenous Recruitment Full time
About CIBC

CIBC is a leading financial institution dedicated to helping its clients, employees, and shareholders achieve their goals. Our commitment to trust, teamwork, and accountability drives our business culture, creating a work environment where diversity and inclusion thrive.


Job Overview

We are seeking a talented Indigenous Client Service Representative to join our team in select locations across Canada. As a key member of our Contact Center, you will be the first point of contact for clients, addressing their banking needs and resolving issues with exceptional service.


Job Description

In this fast-paced role, you will:

  • Provide top-tier client service through effective communication, active listening, and empathy.
  • Solve problems by identifying client needs, offering solutions, and escalating complex issues when necessary.
  • Showcase product knowledge by recommending CIBC products that support clients' financial goals.

Requirements

To succeed in this role, you must:

  • Self-identify as First Nations, Métis, or Inuit and be proud of your heritage.
  • Demonstrate strong oral/written communication skills, ensuring clear and concise interactions with clients.
  • Have a keen understanding of CIBC products and services, enabling you to provide expert guidance to clients.

What We Offer

CIBC provides a comprehensive benefits package, including:

  • A competitive $55,000 - $65,000 annual salary, depending on location and experience.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and inclusive work environment that values diversity and promotes professional growth.

About Us

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please let us know so we can make the necessary arrangements.



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