Support Worker

6 days ago

Vancouver, British Columbia, Canada The Salvation Army Belkin Communities of Hope Full time

Job Opportunity

The Salvation Army Belkin Communities of Hope is seeking a dedicated and compassionate Support Worker to join our team in Transitional Housing.

Job Summary

The Support Worker will work with residents in all areas of personal development and growth, life skills, and social and spiritual activities to enable them to attain their full potential.

Responsibilities

  • Administrative Duties:
    • Answer telephone calls and refer them to the appropriate person(s).
    • Admit visitors to the Centre according to guidelines.
    • Maintain confidentiality and keep accurate files and statistical records.
    • Receive and explain applications for potential residents, along with updating the waitlist.
    • Assist with the intake process and departure process of residents.
    • May receive residents' rent and place funds in the designated lockbox as per written protocol.
    • Perform other work-related duties as assigned by the program manager.
  • Community Support:
    • Supervise and monitor actions and interactions of residents during assigned shifts.
    • Respond to all resident inquiries within the framework of Centre Policies and Procedures.
    • Research and develop knowledge of issues that relate to residents. Develop resource information as relevant for residents.
    • Maintain contact with the Salvation Army, City and Provincial Government, and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
    • Initial response to emergencies such as fire alarms or other situations.
    • Respond and assist residents at times of physical, mental, or emotional crises.

Qualifications

  • Completion of high school diploma.
  • Any additional formal post-secondary or college program in a related field will be considered as an asset.
  • Current Certification in First Aid/CPR.
  • Training/Certification in Addictions and/or Mental Health issues or willingness to be trained.
  • Certification in Non-Violent Crisis Intervention or willingness to be trained.
  • WHMIS.
  • Certification in FOODSAFE Level 1 or willingness to be trained.
  • Alternative combination of education and experience might be considered.
  • A minimum of 10 months of focused experience working in a residential setting.
  • Computer skills and training in Word, Outlook, and Excel.

Working Conditions

Duties require the employee to work in Grace Mansion, an 84-room, four-story residence located in downtown Vancouver. Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

Other Conditions/Requirements

  • Successful obtainment of the Criminal Record Review Act clearance to work with vulnerable adults through the Criminal Records Review Program.
  • Successful obtainment of clearance through The Salvation Army Child Abuse Registry.

Salary and Terms

Pay Band 3, Casual, On-Call, 0 to 40 hours/week, various shift times including days, evenings, overnights, weekends, and statutory holidays.

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