Customer Service Associate

3 weeks ago


Montreal, Quebec, Canada PAL Aerospace Full time

At PAL Airlines, we strive to deliver exceptional air travel experiences through reliable performance and genuine service. Our success relies on talented individuals who share our commitment to excellence.

We are seeking highly motivated Customer Service Representatives to join our team in Montreal, QC.

Job Summary

This role involves assisting customers throughout their booking process, ensuring seamless flight check-in and boarding operations, and providing outstanding support to passengers.

Main Responsibilities:
  • Collaborate with colleagues to develop innovative customer service initiatives.
  • Administer duties related to scheduled and charter flights, including reporting and data analysis.
  • Ensure a positive experience for customers by working closely with all departments.
Requirements

To succeed in this role, you must possess:

  • A minimum of 1 year of experience in customer-facing environments, preferably in fast-paced settings.
  • Fluent English and French language skills, with excellent written and oral communication abilities.
  • Exceptional problem-solving skills and adaptability.
  • The ability to work independently and collaboratively as part of a dynamic team.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range estimated at $55,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A defined contribution pension plan and employee stock purchase plan.
  • Employee tuition assistance and family assistance programs.
  • Opportunities for growth and development within PAL Airlines.


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