Senior Hospital Operations Manager
3 weeks ago
As a Senior Hospital Operations Manager at VCA Canada, you will play a pivotal role in leading two esteemed animal hospitals in Scarborough and Morningside. Reporting to the Regional Director, you will be responsible for overseeing various administrative tasks related to the practice.
Key Responsibilities- Customer Service Excellence: Foster exceptional customer service with prior personnel management experience (minimum 2-3 years). Ensure a high level of veterinary services to our patients and pet owners.
- Human Resource Management: Create a supportive work environment by scheduling staff, managing document control, filing, reporting, and coordinating office services.
- Team Leadership: Develop people relationships, provide coaching opportunities, and strive for quality patient care and excellent client service.
- Communication: Work collaboratively with colleagues, pet parents, and the community to maintain effective communication channels.
- Operational Management: Contribute to objectives that drive profitable hospital operations, streamline processes, and optimize workflow.
- Hiring and Staff Management: Oversee hiring, reviewing, disciplining, and terminating professional staff with regional management approval.
- Financial Management: Collaborate with medical leadership on inventory management and financial decisions.
- Representation: Positively represent VCA Canada in the professional community and publicly.
VCA Canada offers an extensive network of hospitals across Canada, providing a diverse experience with a local community feel. We prioritize a culture of wellness and appreciation, allowing you to thrive in your role.
What We Offer- Competitive Salary: Estimated $90,000 - $110,000 per annum based on location and experience.
- RRSP 5% Employer Group Match Program
- Exceptional Career Development: Opportunities for growth and advancement.
- Access to Mini-Courses
- Membership and Dues
- Wellness Days, Sick Leave, and Vacation Time
- Employee Assistance Program
- Continuing Education Benefits
- Community Involvement Opportunities
- E-tools for Wellness
- Virtual Healthcare Access
- Pet Care Discounts
- Shopping Discounts and Wellness Apps
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