Banking Solutions Specialist

3 days ago


Mississauga, Ontario, Canada TEKsystems Full time

About the Role

TEKsystems is seeking a highly skilled Banking Solutions Specialist to join their team in Mississauga, ON. This is an exciting opportunity for someone looking to work with a leading financial institution and make a real impact on customers' lives.

The successful candidate will be responsible for providing exceptional customer service, responding to everyday banking inquiries, and resolving client concerns in a timely manner. They will also be required to educate clients on various banking solutions and digital capabilities.

Key Responsibilities

  • Respond to inbound calls from clients, addressing their queries and resolving issues efficiently
  • Provide expert advice on banking products and services, helping clients make informed decisions
  • Work closely with colleagues to ensure seamless customer experience
  • Maintain accurate records of customer interactions and resolve any discrepancies
  • Contribute to continuous process improvement initiatives, ensuring high-quality customer service

Requirements

  • F luency in English and Mandarin or English and Cantonese (reading and verbal)
  • 6 months+ of previous call centre or phone-based customer service experience
  • P personal flexibility to work shift work, including weekends
  • A bility to work on a hybrid schedule (1 day in office per week)
  • P roven ability in building rapport and maintaining client relationships

What We Offer

  • A competitive salary range of $45,000 - $55,000 per year, based on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment, fostering collaboration and innovation

About TEKsystems

At TEKsystems, we're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

We are an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.



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