Automotive Department Manager

1 week ago

Abbotsford, British Columbia, Canada Trotman Auto Group Full time

Key Responsibilities:

  • Create sales goals and objectives for the department, which includes a marketing plan to promote new and repeat business.
  • Provide training and real-time coaching to Parts Advisors and Parts support staff on administering policies, procedures and sales strategies.
  • Ensure Parts Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recalls.
  • Ensure Parts Advisors maintain their manufacturer training guidelines.
  • Organize routine departmental meetings to increase training and development in an effort to grow the department.
  • Remain abreast on departmental sales metrics and provide communication, training and development to attain target metrics.
  • Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives.
  • Maintain and control parts inventory and perform periodic parts inventory audits.
  • Perform annual inventory count.
  • Perform parts returns of aged inventory.
  • Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Prepare detailed and accurate estimates on the cost of parts.
  • Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Demonstrate behaviors consistent with Trotman Auto Group's Core Values in all interactions with clients, colleagues and vendors.

Requirements:

  • Minimum of 5 years of recent experience as a Parts Manager role for an OEM Auto Dealership.
  • Experience as a Parts Manager within a Domestic manufacturer preferred.
  • Strong leadership characteristics, with a strong emphasis on the ability to motivate and inspire teams.
  • Strong organizational skills with the ability to multitask.
  • Strong communication skills.
  • Ability to effectively respond to and meet the needs of a diverse client base.
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines.

About the Role:

This is a full-time opportunity at Mainland Ford, part of the prestigious Trotman Auto Group. The estimated salary range for this position is $80,000 - $130,000 per year, depending on experience and qualifications. Benefits include extended health care, dental, RRSP, employee assistance program, paid time off, employee discounts, weekly incentives, real-time comprehensive training, and NADA training courses available for most departments.

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