Customer Service Asset Protection Professional

3 weeks ago


Alliston, Ontario, Canada Loblaw Companies Limited Full time

Company Overview: At Loblaw Companies Limited, we are committed to providing an exceptional shopping experience for our customers. Our stores are a great place to work, and we are looking for talented individuals like you to join our team.

Salary: We offer a competitive pay rate of $18.50 per hour, plus a 10% Colleague Discount program, a company matched Pension Plan, Health Benefits, and an Employee Stock Purchase Program.

Job Description:

We are seeking a Uniformed Asset Protection Personnel (UAPP) to welcome customers as they enter the store and provide friendly service and respond to Asset Protection initiatives. As a UAPP, you will collaborate with other employees in the store and may be required to perform other assigned duties.

Key Responsibilities:

  • Provide Exceptional Customer Service: Foster partnerships with store teams and deliver exceptional customer service & support to all internal and external customers.
  • Respond to Gatekeeper Alarms: Respond to Gatekeeper alarms and receipt check as required.
  • Maintain Customer Safety: Assess safety hazards (i.e., Spills, wet floors etc.) and take proper procedures to ensure customer safety.
  • Escalate Crisis Situations: Escalate any crisis or emergency situations in a timely manner.
  • Submit Reports: Maintain and submit daily, weekly, and monthly status reports.
  • All Other Duties: Perform all other duties as required.

Required Skills and Qualifications:

  • Experience in Retail: Experience within a retail environment is preferred.
  • Foster Partnerships: Ability to foster partnerships with store teams.
  • Exceptional Customer Service Skills: Exceptional customer service skills with a talent for building relationships.
  • Professional Demeanor: Professional, friendly, and approachable demeanor.
  • Calm Under Pressure: Ability to remain calm in high tension situations.
  • Physical Demands: Ability to walk or stand in the same position for long periods and lift up to 50 lbs.
  • First Aid and CPR: First Aid and CPR certified is an asset.

Benefits: Support for you at Loblaw goes far beyond a pay cheque. We will support your ongoing career development with in-house training programs and tuition assistance. With a strong focus on employee well-being, we also offer a company matched Pension Plan, Health Benefits, and an Employee Stock Purchase Program.



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