Program Success Coordinator
5 days ago
We are seeking a highly motivated and empathetic Program Success Coordinator to join our team at Palette Skills. As a key member of our Participant Experience Team, you will play a crucial role in supporting participants in their career transition journey.
About UsPalette Skills is a national nonprofit organization dedicated to training Canadians for careers in growing industries. With a proven track record of success, we have created three upskilling programs that prepare individuals for in-demand jobs. Our unique approach focuses on identifying potential in applicants, rather than just relying on work experience.
Your Role- You will collaborate with the Participant Success Manager to design and implement participant success strategies, ensuring a seamless support experience for participants.
- As a centralized member of the Participant Success team, you will monitor cohort progress, communicate updates to Program Managers, and contribute to meeting placement targets.
- You will connect participants with wrap-around support services, escalating concerns as needed to ensure their successful transition.
- In collaboration with the Programs team, you will develop intervention and accommodation plans to address participant needs.
To succeed in this role, you must be:
- A strong communicator with excellent written and verbal skills.
- Able to lead conversations with empathy and tact.
- Knowledgeable about job search strategies and best practices.
- Detailed-oriented and able to follow documentation processes.
- Organized and effective at managing your time independently.
As a valued member of our team, you can expect:
- A competitive salary of $56,000 - $60,000 per year.
- A remote-first workplace with flexible scheduling.
- A collaborative culture that prioritizes diversity, equity, and inclusion.
- A comprehensive benefits package, including health, dental, and vision coverage.
We value creativity and self-motivation. If you're passionate about making a meaningful impact, we encourage you to apply. Our application process typically involves a phone call, a Challenge Interview, and an e-meeting with our hiring manager and People and Culture team.
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