Restaurant Operations Manager

4 weeks ago


Richmond Hill, Ontario, Canada Pizzaiolo Full time

Pizzaiolo is seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:
  • Analyze budget to boost and maintain the restaurant's profits
  • Evaluate daily operations and implement improvements
  • Modify food preparation methods and menu prices according to the restaurant budget
  • Monitor revenues to determine labour cost
  • Monitor staff performance and provide coaching and feedback
  • Plan and organize daily operations, including staff schedules and inventory management
  • Recruit and train staff to ensure they have the skills and knowledge needed to provide excellent customer service
  • Supervise staff and ensure that they are following company policies and procedures
  • Determine type of services to be offered and implement operational procedures
  • Conduct performance reviews and provide feedback to staff
  • Enforce provincial/territorial liquor legislation and regulations
  • Organize and maintain inventory, including ordering supplies and managing stock levels
  • Ensure health and safety regulations are followed and maintain a safe working environment
  • Negotiate arrangements with suppliers for food and other supplies
  • Negotiate with clients for catering or use of facilities
  • Participate in marketing plans and implementation
  • Leading/instructing individuals and teams to achieve business objectives
  • Address customers' complaints or concerns and provide excellent customer service
  • Manage events and ensure that they are executed to a high standard
Requirements:
  • 2 years to less than 3 years of experience in a similar role
  • Valid driver's licence and willingness to travel
  • Ability to work in a fast-paced environment and under pressure
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Flexibility and adaptability in a dynamic work environment
What We Offer:
  • Free parking available
  • Competitive salary and benefits package
  • Opportunities for career growth and development


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