Technology Services Manager

2 weeks ago

Winnipeg, Manitoba, Canada City of Winnipeg Full time

Job Summary:

The City of Winnipeg is seeking a highly skilled and experienced IT Infrastructure Supervisor to support the innovation and continuous improvement of city services and processes through well-designed data and technologies.

Key Responsibilities:

  • Lead and Develop High-Performing Teams:
    • Promote and evaluate team and individual performance against clear, measurable goals and objectives.
    • Provide leadership, coaching, and mentoring to direct reports.
  • Supervise IT Infrastructure Service Delivery:
    • Provide tactical and operational leadership in all aspects of services including requirements gathering, design, acquisition, provision, support, and evergreening.
    • Liaise with stakeholders to determine innovation and technology service requirements.
    • Oversee and execute procurement of goods and services, including special orders, through established contracts or by executing new contracts as required in compliance with regulations.
    • On-call support and occasional off-peak hours work is a requirement.
  • Plan and Design IT Infrastructure Services:
    • Maintain a thorough knowledge of infrastructure and technologies and integrate that knowledge into the provision of new services to address current and future City needs.
    • Research, evaluate, and recommend software and hardware.
    • Develop an understanding of client needs and appropriate technical solutions.
    • With oversight from the coordinator, develop the Cybersecurity Framework functions (Identify, Protect, Detect, Respond, Recover) throughout the IT infrastructure lifecycle phases.

Requirements:

  • Bachelor's Degree in management, business, or technology-focused discipline or equivalent education and experience.
  • Five years of progressive experience in innovation or technology roles.
  • Experience leading, coaching, providing feedback, delegating, recruiting, and developing people is desired.
  • Experience with project management and change management methods, practices, and procedures.
  • Financial management experience including financial planning, budgeting, and financial monitoring is desired.
  • Comprehensive knowledge of infrastructure service delivery.
  • Knowledge of modern information technology industry, trends, and applications.
  • Excellent written communication skills including the ability to write politically sensitive and confidential material for senior-level staff.
  • Excellent verbal communication skills, including the ability to communicate with all levels of the organization and with external stakeholders.
  • Strong interpersonal skills with the ability to maintain staff morale, foster, develop, and maintain effective and positive working relationships with teams, partnerships, and alliances.
  • Ability to create and promote a healthy and inclusive workplace culture.
  • Excellent organizational skills with the ability to be flexible and responsive to changing priorities and circumstances as well as the ability to work on diverse projects simultaneously.
  • Cyber Security certifications such as Certified Information Systems Security Professional (CISSP) are an asset.
  • Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service at application.

Conditions of Employment:

  • The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
  • A Police Information Check satisfactory to the employer.

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