Helpdesk Operations Manager
3 weeks ago
As a Helpdesk Senior Manager at NTT DATA Services, you will be responsible for providing direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.
Key Responsibilities:
• Work is guided by operational and project objectives, setting clear expectations for work outcomes and managing performance.
• First-level leader of nonexempt, exempt and first-level Supervisors, providing guidance and recommendations that drive results to improve business processes and client service delivery.
• Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
• Typically requires 8-10 years relevant experience, including 1-3 years managerial/leadership experience.
About NTT DATA Services:
We are a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
Equal Employment Opportunity:
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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