Key Partner Manager

3 days ago

Mississauga, Ontario, Canada Safe-Guard Full time
Job Overview

We are seeking a highly skilled Key Partner Manager to join our team at Safe-Guard. In this role, you will be responsible for driving business growth and operational efficiency for our Key Partners in the OEM channel.

Key Responsibilities
  • Lead monthly and quarterly business reviews with senior management to achieve mutual business objectives.
  • Foster effective relationships with mid and senior-level Key Partner personnel to promote product adoption and increase profitability.
  • Assist in creating medium- and long-term strategies to drive adoption and penetration of company products and services.
  • Onboard, develop, and lead team members to achieve Key Partner and Company goals.
  • Proactively manage and analyze program data and processes to identify issues that impede productivity and efficiency.
  • Implement processes and initiatives across the organization to drive revenue and high-quality customer service experience for Key Partners.
  • Review and analyze operational metrics, KPIs, reports, and market trends to identify opportunities for growth and customer retention.
  • Maintain and analyze industry market intelligence to provide competitive analysis.
  • Develop short-, medium-, and long-term strategies to achieve annual goals and objectives.
  • Rank performance against objectives and provide forecasts to leadership.
  • Team with Claims Operations and Risk Management teams to analyze overall program performance and identify action plans.
  • Coordinate with internal and Partner Technology teams to identify solutions that drive overall business growth.
  • Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel.
  • Effectively influence across multiple functions and with external service providers to achieve objectives.
  • Demonstrate critical thinking skills to develop dynamic business strategies.
  • Drive overall Key Partner retention and profitability.
Requirements
  • Bachelor's or Master's degree in Business, Technology, Operations Management, or related field.
  • 5+ years of demonstrated expertise in Key Account Partner Relationship Management.
  • 3+ years of previous leadership experience leading a team focused on Key Accounts/Key Partner relationship management.
  • Knowledge of standard systems and subject matter expertise in operational areas such as claims adjudication, Dealer onboarding operations, Retail Dealer Finance and Insurance operations, menus systems, F&I third-party administration, Automotive OEM Financial Services, or Retail F&I operations.
  • Proven experience in sales planning, business, and market development; ability to take ownership of client portfolios and drive business.
  • Business acumen: ability to forecast with accurate data analysis.
  • Demonstrated ability to leverage internal and external resources to achieve objectives.
  • Excellent written and verbal communication skills: demonstrated ability to deliver precise and well-organized presentations.
  • Strong analytical, problem-solving, relationship, and account management skillset.
  • Entrepreneurial spirit, self-starter, pro-active, proven track record of sales success.
  • Flexible schedule with the ability and willingness to travel up to 35%.
  • Must be authorized to work in Canada.
  • Must be able to successfully pass a background check.
Company Benefits
  • Auxiliary Medical, Prescription, Dental, and Vision Insurance.
  • Registered Retirement Savings Plan.
  • Long-Term Disability Insurance.
  • Life Insurance.
  • Pet Insurance.
  • Paid Holidays and Paid Time Off.
  • Employee Referral Program.
  • Employee Assistance Program.
  • Wellness Programs.
  • Paid Community Service Opportunities.
  • Tuition Reimbursement Program.
  • Ongoing Training & Personal Development.
  • And More.

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